FAQ - Walsoon Tech

Walsoon Tech

Q:What is Walsoon Tech?

Walsoon Tech is a supply chain service platform of the electronic components.
The platform combines big data with artificial intelligence technology, offering service including cost Calculation, risk management, substitute materials suggestion, and whole BOM purchasing.

Q: What are the advantages of buying from Walsoon Tech?

Walsoon Tech is your second procurement department of the electronic components. The platform has supported by over 1000 original factories and authorized agents, over 10 years of experience in electronic components area. Walsoon Tech is aiming to help these manufacturers, EMS, PCBA clients offer whole BOM solution with the assistant of their professional BOM team and Intelligent BOM software.

We can help you:

1. Do the costdown for your current regular orders.
2. Decrease your suppliers management cost and suppliers qty.
3. Improve your efficiency, we can offer the whole BOM one stop supply chain service.
<Why Choose Walsoon Tech>
<One-stop BOM Solution>

Q: How can Walsoon Tech guarantee to be the original manufacturers or the agents?

We have a professional business development department to strictly examine and verify the qualifications of the original manufacturers and the agents. All the suppliers must pass the qualification examination before putting their materials on the shelves; We pay more attention to the channel and quality of products than any other customers, we are strict with supplier audit, you can rest assured that choice.

Q: What are the business hours of Walsoon Tech?

Although we accept quotation requests and orders anytime 24 hours a day regardless of business days and hours, we provide quotations and process orders during business time.

Business Hours: Monday - Friday 9:00am - 6:00pm (GMT+8)

Purchase

Q: Is the inventory and price seen on the platform accurate?

Inventory fluidity big, unable to update in time, it will be updated periodically within 24 hours. After placing the order, it is suggested to confirm the order with the supplier or the online customer service of Walsoon Tech before paying.

Q: Feeling the price is higher than other platforms?

We can't promise the lowest price for every piece of material, we absolutely guaranteed in quality, all products are from original manufacturers or agents direct supply, quality assurance is the first. At the same time, we will strive for a better price and delivery date. In addition, there are difference from spot price and the order price.

Q: How do I place an order in Walsoon Tech?

Search the material or BOM upload
Confirm the stock & price
Add to cart
Confirm the address & invoice information
Submit order & pay

Q: Can I place an order offline?

Yes. We accept offline orders.
You can contact our customer service representatives to help you customize your requirements.
If you'd like to submit your purchase orders via email, please send us a note to rainman@walsoon-tech.com. One of our a customer service representatives will help you.

Payment

Q: What forms of payment can i use in Walsoon Tech?

TT Bank, Western Union,Paypal and Escrow is all acceptable.

Shipping

Q: How is shipping arranged?

Customers can choose industry-leading freight companies, including DHL, FedEx , UPS, TNT and Registered Mail. No shipment handling charges be included.

Q:How can I track my package?

Once your order has been processed for shipment, our sales will send you an e-mail advising you of the shipping status of your order and its tracking number, if applicable. When the tracking numbers are present, you can click on the link and it will take you directly to the carriers' website so that you can track your order.

Note: It may take up to 24 hours before carriers will display tracking information.

Q: When can I receive my package？

In normal conditions, Express delivery needs 3-5 days, Registered Mail needs 25-60 days.

After-sales Service

Q: What is the process for returns or replacement?

All goods will implement Pre-Shipment Inspection (PSI), selected at random from all batches of your order to do a systematic inspection before arranging the shipment. If there is something wrong with the product we delivered, we will accept the replacement or return of the product only when all of the below conditions are fulfilled:

(1)There are any problems with the product we delivered, such as a deficiency in quantity, delivery of wrong items, and apparent external defects (breakage and rust, etc.), and we acknowledge such problems.
(2)We are informed of the defect described in above within 360 days after delivery of the product.
(3)The product is unused and only in the original unpacked packaging.

Two processes to return the products:

(1)Inform us within 360 days
(2)Obtain Requesting Return Authorizations
More details about return electronic components please see our Return & Change Policy

Q:How to contact us and get support?

Need any After-Sales service, please feel free contact us: ai-rainman@walsoon-tech.com.